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Outlook Crashes When Adding New Account

Outlook Crashes When Adding New Account 6,0/10 2805 reviews

How to Resolve Outlook Crashing Issue While Adding New Account? From the Edit menu, click on the New option & then click on the DWORD (32-bit) Value. In this step, Type the ProxySettingsPerUser as the name of the new value. After that, double-click on the ProxySettingsPerUser value. Forum discussion: So I've got a random issue that happens on all systems with Outlook when I add one of my accounts as it syncs the mail eventually outlook hangs it self and says it stopped working. Outlook 2016 Crashes When Adding New POP3 or IMAP Account 1) Add new account from mail app in control panel, manual setup. 2) Complete user and server information, ports, etc. 3) Do not select 'Test Account Settings', leave 'Automatically test account settings. 4) Select 'Next'.

I have a single user who, when opening up multiple emails from Office 2016 with the reading pane turned off, is unable to get anything beyond a single email before outlook gives up the ghost with 'Outlook has encounted a problem and will be restarted'.I've run a quick repair of the Office 365 Click-to-run installation, as well as run the Outlook Stability troubleshooter from Microsoft. The troubleshooter found nothing wrong with the configuration.Here's the bizarre part: I remote in to the system with TeamViewer, and I'm able to open up as many emails without issue as I want. Outlook doesn't crash, and just behaves normally. As soon as I have the user interact with Outlook, it starts crashing again.The system itself is a brand new HP Business Desktop with Windows 10 (version 1511). We run Webroot SecureAnywhere, which I initially thought could be causing an issue due to its anti-phishing module.

Altering the profile to disable the anti-phishing module did nothing to help.The only thing I can think of at this point is that the issue is hardware-related, given the fact that when Outlook is used remotely, it works just fine.Any ideas? @jgdaqs, here is some additional information provided the consultant:'Connect via TeamViewer. Change the connection quality tomaximum in the TeamViewer. Open Outlook.

If crash occurs, then most likely it is chipsetand/or graphics driver problem or configuration. Close Outlook.Stay connected and ask local user to do the samefor both standard and maximum connection quality. If crash occurs in both cases, thenyou could be right about the mouse or keyboard.

When

If crash occurs only on maximumquality, then the former apply.' I'm investigating. It's curious no one bring to attention Outlook have a limit of 500 folders in the Inbox.Essentially, performance becomes an issue if you have more than 100,000 items per folder or 500 folders in total. The first limit will bring unhappiness to pilers while the second could make life difficult for filers.People being people, different ways of working with technology will always be used.

Outlook Crashes When Adding New Account To Xbox One

Sometimes technology is so easy to use that we forget that limits do exist. When using Outlook in cached Exchange mode, it’s wise to keep an eye on how you file or pile. @jgdaqs, thank you for posting your issue in Spiceworks and for tagging me. And thanks to the other IT Pros for their helpful comments.

Please see the response from our consultant:'The explanation and reason forthe described behaviour could be very simple. TeamViewer is decreasing screenimage quality to lower volume of transmitted data stream.

Which indicates thatthe chipset and other drivers have not been installed or need updating.ConclusionGo to the HP support web page for the particular model of HPBusiness Desktop. Download and install BIOS and other firmware updates and thenchipset and other drivers.If the computer model hasintegrated graphics card check the amount of allocated memory in the BIOS andeventually increase it.' @jgdaqs, here is some additional information provided the consultant:'Connect via TeamViewer. Change the connection quality tomaximum in the TeamViewer. Open Outlook.

If crash occurs, then most likely it is chipsetand/or graphics driver problem or configuration. Close Outlook.Stay connected and ask local user to do the samefor both standard and maximum connection quality.

If crash occurs in both cases, thenyou could be right about the mouse or keyboard. If crash occurs only on maximumquality, then the former apply.' @jgdaqs, it's unfortunate that the issue is still occurring. Here is some additional feedback from our consultant:It is unlikely that there is any hardware failure.

So farthere is just a single program having a problem.You may run stress test using.I have experienced Outlook crashes where the cause was a single ordinarilylooking email message. The problem could be also Outlook cache size,synchronization, offline settings and OST file size related. All these itemscan cause various bizarre Outlook behaviour.I would:1.

Disable IPv6.2. Uninstall Remote Differential Compression API Support under Turn Windowsfeatured on/off.3.

Turn on Outlook Reading Pane.4. Make sure AMD chipsetdrivers from Optional Downloads have been installed. I cannot seem to find a way to downgrade the level of acceleration that the graphics driver is utilizing.

Outlook 2013 Crashes Constantly

I'm thinking of attempting to use the Microsoft Basic Display Driver in the meantime to determine whether the problem is gpu-related or not.I've also started a support case with HP, but all HP's tests seemt to come up with passing statuses. I'll need to further get a proper memory test going - I need to take a look at the Bios Configuration Utility that HP provides to see if there's a way to schedule a memory test, save the results, and get them in a text file for my viewing, as there's no easier way to get info regarding the result of these tests.

I just started having this problem Monday on a computer that's been using Office 2016 for some time with no problems. (don't have a HP computer).I believe it's related to the graphics drivers. I have a discrete Radeon R9 290 graphic card.I updated the drivers to a newer beta but no luck. I'm thinking it's a setting somewhere graphic related that needs to be adjusted.I did try doing the online repair of Office and disabling hardware acceleration in Outlook but no luck. All of the other office products work fine like Word and Excel.

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Read more about the issue here:Starting about 6 weeks ago, certain users are complaining that their Outlook crashes when they try to reply to an email or create a new email from scratch. They are all on Outlook 2016, running Windows 10. We're hosted on Exchange Online through O365. We've gone through the usual troubleshooting, including.

Outlook Crashes When Adding New Account In Windows 10

Run quick repair of Office. Full uninstall and reinstall of Office. Scan the mailbox. We noted that the issue occurs regardless of which mailbox profile we setup. re-create the mailbox profile. Run the Office 365 diagnostics (SARA) utilitySo far the only fix we have found, at least temporarily, is to recreate the users Windows profile. In one case this was only a temporary fix and we had to do it a second time.

We've also had two users which were having this issue, and then suddenly stopped having the issue before we could investigate. Out of approx. 100 users, we've had reports of the issue from 6.Microsoft support has sent us a list of tweaks which they say resolved the issue in a previous case, but they are fairly generic fixes (disable IPV6, Graphics Acceleration, check for Office 2016 updates, etc.) and I'd like to sort this out before it affects more people. Thanks again for the info, turns out the culprit is version 16.0.6741.2037 (first release for deferred).

Bumping the user to the current channel (latest version) resolved the issue. If it pops up again for any reason, I'll downgrade them to a March or April version.Edit: looks like I spoke too soon.

Outlook

I downgraded one user this morning and it seems to have resolved the issue. I tried downgrading another user this afternoon and the issue persists. I'm at a loss.EDIT 2: After three installs on different versions, it was finally version 16.0.6568.2034 that got things running.